HR DEPT

Client Overview

The HR DEPT is a fast growing National UK Franchise.  HR DEPT deliver high quality , professional HR services to SME's for a fraction of the cost of a full time HR person.  Legal updates covering latest legislation are managed by HQ in Bristol.  The service is delivered national through franchisees.  Within three years this start up company has grown to 26 franchisees (Jan, 2009), looking after over 600 UK businesses.  HR DEPT is a Bristol success story.

Client Need

Engagement with end users of the service, to ensure the customers (SME business owners) receive the high standards set by the Franchisor.  Identify additional customer needs.

CSM Delivered

Since 2006, CSM have delivered a national benchmark and insight survey, via email invitation to an online survey.  A cost effective B2B programme, achieving up to 45.3% response.

Client Benefits

The results have enabled the management team to support the franchisees, many of whom are new to running their own business.  Direct feedback from the customers with an option to be anonymous, enables constructive feedback without risk to the person giving the feedback.

This level of insight has protected the quality of service associated to the Brand (essential for any franchise).  It highlights areas for re-focus, and credits individuals for outstanding service delivery.

Would You Like:

• Customer engagement across the UK?
• Feedback from your multiple customer contact points?
• Customer feedback relating to a highly technical service?

If you would like successes like these, give Oakleigh a call on:

FREE PHONE 0800 970 9940