Customer Experience Director (CED)

Outcomes

• You will have 100% access to a Virtual Customer Experience Director.
• You will identify how you can build strong, lasting relationships through retention of your existing customers.
• You will understand the benefits of using structured tools and techniques, that will give departments a new way to maximise all referral opportunities.
• You will be mentored to build your own customer strategy and action plan.
• You will have new ideas and tools to enable you to unblock current practices to maximise the return of your people, to help you retain customers for longer.

You will achieve

• A structured approach across the business to deliver the “joined up” customer referral success you seek.
• A customer strategy, from staff recruitment to ongoing customer contact.
• Your Customer Strategy, specific to your needs.

Actions

• On-site consultation plus senior management workshop to understand and document your customer model and agree short, medium and long term goals.
• Support your build then present the agreed future customer strategy to senior management team.
• Quarterly follow up via tele-conference call to review strategy progress, to tasks accountable and confirm next actions.
• Written follow up action plan after each tele-conference call.
• Oakleigh Wood available via telephone for any strategy issues.

Delivery

• One year programme.
• An on-site consultation/workshop day, then build/produce strategy (three days).
• On-site strategy presentation (one day).
• Quarterly follow up via tele-conference call plus follow up reports (two days).

Investment

• Initial review £250 + VAT + Traveling expenses.