Customer Journey Map

Outcomes

• You will have a Customer Journey Map bespoke to your organisation.
• You will know the process your customers go through, from “pre-customer” to “post customer”.
• You will see where customers contact your organisation.
• You will see your opportunities and competition threats.

You will achieve

• A tool that will empower a structured approach across the business to deliver the “joined up” customer referral success you seek.
• A way to see needs specific to your customers.
• A common language to discuss customers across all departments.
• A visual aid for all staff, from new recruit to Director managing the strategy.

Actions

• On-site consultation to understand and document your customer journey.
• Build map then present to the senior management team.

Delivery

• On-site consultation, then build/produce map (two days).
• On-site map presentation (one day).
• Professional map.

Investment

• From £550.00 + VAT 

Additional Options 

• Customer interviews to measure the experience: Telephone, Face to Face, Online.
• Post mapping results feedback: Workshop, presentation.

Terms

• 70% at point of order, 30% on delivery of map.