Customer Survey Training

Looking for customer survey training, want to design your own customer survey?

We offer two levels of  Customer Survey Training, which means you attend a short course, pick up key knowledge and design your own customer survey quickly and effectively.  You benefit from the insight and skills we have developed over the last 6 years.

The people who design and action our customer surveys deliver your customer survey training.

Key Benefits

• Small groups (max. 6 people), so you get individual learning.
• am or pm sessions, effective use of your time, intensive knowledge gain.
• Work book structured, so you have a specific action plan for your organisation when you leave the session.
• Cost effective, we deliver the training at our premises to keep the price down for you.
• Easy access, we are based near Bristol, great access via the M4 or M5.
• Frequently available, each course runs at least once a month.

Course Outline

1. Research Planning

Plan your research, to ensure your project delivers the right results for your organisation:

• Planning your research.
• The three questions you need to answer before you start your research.
• Identifying what you need to achieve.
• Identifying the best communication method for your customers.
• Understanding the best position and words that will increase your response rate.

2. Questionnaire Design

Which questions will maximise the insight you need:

• Structuring the questionnaire.
• Agreeing the question types you need to deliver the right insight.
• Rating methods and measurement types.
• Comparisons and benchmarks.
• Check list.

Next Step

Want to know more, or book a place, please give us a call on 0800 970 9940.

Terms

• Full payment prior to course date.