Careers

Number of current vacancies:  2

Customer Service Measurement Ltd. (CSM) is a market research agency specialising in customer and staff insight. We are based in a rural setting in Almondsbury, 15 minutes North of Bristol. No rush hour traffic, lots of free parking. Free tea/coffee, great office and £500 per year towards your skill development.

Our client portfolio includes High Street Brands, Emergency Services, Councils, Government Departments and a host of great SME's in Bristol and Bath.

Our culture is one of continual learning, and enquiring minds.

Do you want to work with exciting customers and brands within a dynamic business environment?

Do you fancy the challenge of working with people in Bristol, London, New York and Sydney?

Is the following role a description of you?  If yes, please email your full CV, current and expected salary, (only send "MS WORD" attachments), then use the following title in your email:

CV – FirstName Surname

click here to email your CV

Vacancy:  Enthusiastic Market Researcher

Must be competent in research, ideally experienced in SNAP and either qualified or working towards MRS qualifications.  Ideally you currently manage projects from client brief to completed report.

DUTIES
You will support the research and office function, tasks include:

• Project management,
• Manage client data,
• Qualitative and quantitative projects,
• Support the team during client facing presentations.

QUALIFICATIONS
This role will need your commitment to continual self development. This means study in your own time; CSM support team members through awards towards course costs of £500 /person/year. Your qualifications IDEALLY include:  

• Market Research Society – Desirable.
• SNAP – Desirable.
• Crystal Reports – Desirable.
• Customer Service – Institute of Customer Service – Desirable.

Vacancy:  Marketing Professional

Must be competent in B2B Marketing, ideally experienced through previous roles, we are looking for an individual to action campaigns and bring our marketing strategy to life.  Ideally you currently manage projects from concept to implementation.  Your KPI will be enquiries per month, per week.

DUTIES
You will support the marketing and office function, tasks include:

• Project management,
• Existing client loyalty programme,
• New client acquisition,
• CSM website content,
• SEO, PPC,
• Web 2.0 activities.

QUALIFICATIONS
This role will need your commitment to continual self development. This means study in your own time; CSM support team members through awards towards course costs of £500 /person/year. Your qualifications IDEALLY include:

• Chartered Institute of Marketing (CIM), or studying towards membership – Desirable,
• Adobe Photoshop – Desirable,
• Dream-weaver – Desirable,
• Customer Service – Institute of Customer Service – Desirable.
  

OVERVIEW - Working at CSM
All roles have the opportunity to participate in all areas of the business as your knowledge grows.  We are an SME, which means when the pressure is on, it's all hands to the pumps!

Roles are initially offered as six month Short Term Contracts, leading to full time for the right people.

CSM is a flexible employer, we want to find the right people to join our team, we are open to suggestions if you can bring the right skills and knowledge.  In return we can offer flexible hours (school hours) and would consider an Apprentice if the candidate demonstrated the key attributes listed.

Applicants need to be UK residents with all documentation for UK employment. English is required as a first language due to customer engagement. Second language is desirable.

Own transport is essential as our offices are based in 200 acres of rolling countryside.

SOFT SKILLS
We strongly believe people make an organisation. Therefore we seek a person who has a spark in their eye, has great people skills, engages easily with others, shows interest, has an enquiring mind and an interest in business.

You can already demonstrate some of the key skills needed to deliver this role. Do your friends and family use the following terms to describe you:

• Attention to detail,
• Confident, but humble,
• Loyal,
• Great time management,
• Super communication skills, in person and on the telephone,
• Socially rounded,
• Smart and presentable,
• Proactive self starter.

If invited to interview, would you be able to tell us how you have worked within a team. You strive to achieve your goals, perhaps you can tell us about a Duke of Edinburg or similar experience or challenge that you have completed.

GENERAL SKILLS
You can already demonstrate skills in the following areas:

• Maths is essential as you will be working with results based on numbers,
• English is essential as you will be expected to write reports based on findings,
• Computer Studies again an essential as our tools are PC based,
• Business Studies would be ideal as our services relate to our clients businesses.

IT
We work in an environmentally friendly paperless office; therefore all applicants must demonstrate as a  MINIMUM:

• Microsoft office suite – Essential.

Is the above a description of you? 

If you would like to tell us about you, please email your full CV, current and expected salary, (only send "MS WORD" attachments), using the following title in your email:

CV – FirstName Surname

click here to email your CV

If you have applied and do not hear from us by 31st July, you have not been successfully for these roles.

IF THE ABOVE WAS NOT FOR YOU.... we are always interested to hear from bright, people focused folk.

No Agencies.