Custom Survey
- What questions should you ask?
- What questions should you always avoid?
- What is the optimum number of questions to ask?
- When is the best time to send it?
- How many people should you ask?
- What’s the best way to optimise your investment?
- How should you interpret the data?
- What should you do with the data to transform your business?
Customer Service Measurement takes the pain out of customer surveys. It saves you the steep and often expensive learning curve involved in getting a survey wrong, by providing you with a turn-key solution.
For example, John De Courcy, European Sales Director for Dux Ltd, which manufacture spray equipment for car repair shops, says that CSM runs:
‘A tight ship. Deliverables happen, on time and to budget. Customer Service Measurement provides an intuitive understanding of customer needs. This, combined with a re-alignment of Sales and Marketing, delivers measurable difference to the bottom line, creating more profit from existing customers.’
www.duxarea.com
How Does it Work?
We want you to enjoy the research process, so we make the experience as easy as possible for you, whilst delivering a quality service, complying with data protection and being value for money:
- We work with you to identify your needs and the benefits research will deliver
- We agree the correct methodology for your research
- We agreed the best contact process
- You provide your customer data, or alternatively we arrange a data supplier
- We clean the data to comply with Data Protection Act
- We contact your customers or target market through the survey
- Respondents return the survey to CSM, data collection starts
- Data entry
- Data analysis
- The report is written
- Results sent to you as an electronic document, or
- Results are presented
We work with clients based on telephone conversations and email, whilst others prefer face to face meetings, we can design a process to meet your needs and budget.
Without boring you with our methods, techniques and questions; our focus is your benefits. This is what we do every day.
We would love to deliver customer insight for you and your organisation.
Please take the next step and start the price calculator by clicking the button below: