Terms and Conditions
TERMS OF BUSINESS AGREEMENT
1. Interpretation
1.1 In these Conditions:
“Client” means the person named on the Specification Sheet for whom the Supplier has agreed to provide the Specified Service in accordance with these Terms;
“Contract” means the contract for the provision of the Specified Service;
“Document” includes, in addition to a document in Writing, a map, plan, design, drawing, picture or other image, or any other record of any information in any form;
“Force Majeure” means, in relation to either party, any circumstances beyond the reasonable control of that party (including, without limitation, any strike, lock-out or other industrial action);
“Input Material” means any Documents or other materials, and any data or other information provided by the Client relating to the Specified Service;
“Output Material” means any Documents or other materials, and any data or other information provided by the Supplier relating to the Specified Service;
“Specification Sheet” means the sheet to which these Terms are appended;
“Specified Service” means the service to be provided by the Supplier for the Client and referred to in the Specification Sheet;
“Supplier’ means Customer Service Measurement Ltd. of Hortham Farm, Hortham Lane, Almondsbury, Bristol. BS32 4JW;
1.2 The headings in these Terms are for convenience only and shall not affect their interpretation.
2. Term
This Agreement shall commence upon the signing of the Customer Service Measurement order form and shall (subject to earlier termination pursuant to Clause 8.) terminate on the delivery of the final results.
3 Supply of the Specified Service
3.1 The Supplier shall provide the Specified Service to the Client subject to these Terms. Any changes or additions to the Specified Service or these Terms must be agreed in Writing by the Supplier and the Client.
3.2 The Client shall at its own expense supply the Supplier with all necessary Documents or other materials, and all necessary data or other information relating to the Specified Service, within sufficient time to enable the Supplier to provide the Specified Service in accordance with the Contract. The Client shall ensure the accuracy of all Input Material.
3.3 The Specified Service shall be provided in accordance with the Specification Sheet and otherwise in accordance with the Supplier’s current brochure or other published literature relating to the Specified Service from time to time, subject to these Terms.
3.4 Further details about the Specified Service, and advice or recommendations about its provision or utilisation, which are not given in the Supplier’s brochure or other promotional literature, may be made available on Written request.
3.5 The Supplier may correct any typographical or other errors or omissions in any brochure, promotional literature, quotation or other document relating to the provision of the Specified Service without any liability to the Client.
4 Agreement of service performance
4.1 On completion of the specification document the Supplier shall obtain the written acceptance of the Client prior to proceeding with the compilation of the questions that shall form the basis of the survey.
4.2 The Supplier will present the questions to the Client and obtain the Client’s acceptance prior to proceeding with the design of the survey.
4.3 The design of the survey shall be agreed in writing with the Client prior to issuing the survey.