Survey Programmes
Because CSM has worked deeply within a number of industries over the years, it can offer you a range of benchmarking tools for particular industries.
Current programmes include:
What you receive
- A standard survey, personalised to your business;
- Business critical information;
- The ability to measure your own levels of customer service;
- The ability to benchmark your performance against other companies in your industry.
Why you might opt for a programme survey
- Insightful: the donkey work has been done – we know the questions to ask;
- Responsive: we know how to drive up response rates;
- Cost-effective: you simply pay for the ‘run-on’ costs, not the time taken to frame the questions and design the survey.
Case study
United Paint Distributors (UK) Limited supplies over 1,000 car body repairers across the UK. This includes vehicle manufacturers, franchise dealer groups and independent businesses. Chief Executive Barrie Dudey chose the National Car Repair Survey as the tool to measure customer service. He says of this service:
'The National Car Repair Survey delivers real benefits. As an independent measure, it enables the repairer to prove they are the best within a given area. Insurers and vehicle manufacturers direct customers to bodyshops. The National Car Repair Survey provides the customer, insurer and manufacturer with peace of mind.
For a monthly fee, the bodyshop owner/manager can forget Data Protection Act issues, and instead have a regular management report, enabling the manager to work on the business rather than in the business.’
www.upd.co.uk
Your guarantees
- Useful, timely information to help you shape your business’s development.
- Anonymity – you get to see your competitors’ results but not their names, and vice versa; no one will be able to point to your results and name you.
- Added value – we include questions that will help you decide when to start switching particular clients across your range of services.
- Independence – customers are generally more revealing to an independent party than to their supplier. Plus, we have no axe to grind internally, so you get unbiased results.
For customer service in a tick, contact us now.
Programmes: